Terms of Service

Last updated: 2 October 2026

These terms are the agreement between you and Aura Deco Candles, S.L. (“we”, “us”) for the use of GladReply: the website at https://gladreply.com and the application at https://app.gladreply.com (together, the “Service”). By creating an account or using the Service you accept them. If you use the Service on behalf of a business, you confirm that you are authorised to accept these terms for that business.

1. Who we are

The Service is provided by Aura Deco Candles, S.L. (tax ID B19394022), with registered office at Paseo de la Zona Franca 145, Esc A, 6-1, 08038 Barcelona, Spain. You can reach us at hello@gladreply.com.

2. What the Service does

GladReply connects to your Google Business Profile, reads the reviews of the locations you choose, drafts owner replies using artificial intelligence in the voice you configure, and publishes replies to Google either when you approve them or automatically under the auto-publish rules described in section 5.

3. Your account

• The Service is for businesses and professionals. You must be at least 18 years old.
• Give us accurate information and keep it up to date.
• Keep your sign-in details confidential. You are responsible for what happens under your account, including the actions of anyone you give access to.
• Tell us promptly if you believe your account has been used without your permission.

4. Connecting Google

To use the Service you connect a Google account through Google’s authorisation screen. You confirm that you are the owner or an authorised manager of every Business Profile location you connect, and that you are entitled to read its reviews and reply to them. Your use of Google Business Profile remains subject to Google’s own terms and policies; complying with them is your responsibility. You can disconnect Google at any time, as explained in our Privacy Policy.

5. AI-drafted replies and publishing

• Drafts are generated by AI. They can contain mistakes, miss context or strike the wrong tone. Nothing in a draft is advice from us.
• Approval inbox. Drafts that are not eligible for auto-publish are held until a person in your account approves, edits or rejects them.
• Auto-publish. A reply is published without prior approval only when the review has five stars and the reply is 600 characters or fewer, contains no links, email addresses or phone numbers, and the daily cap of automatic replies has not been reached. These guards reduce risk; they do not guarantee that a reply is accurate or appropriate.
• You are the publisher. Every reply is published in the name of your business. You are responsible for the replies published through your account, whether you approved them or they were auto-published, and for reviewing what goes out.

6. Acceptable use

You agree not to:

• connect Business Profiles you are not authorised to manage;
• use the Service to publish content that is unlawful, misleading, defamatory, harassing or discriminatory, or that discloses someone’s personal data;
• use the Service to create, solicit or manipulate reviews, or in any way that breaches Google’s policies;
• probe, disrupt or overload the Service, bypass its limits, or access it by means other than the interfaces we provide;
• copy, resell or reverse engineer the Service, except where the law allows it regardless of these terms.

7. Plans, trial and billing

• Plans. The Service is sold as monthly subscription plans, priced in euros, with the limits shown on our pricing page (for example, the number of locations).
• Free trial. New accounts get a 14-day free trial. When the trial ends, you need an active paid subscription to keep using the Service.
• Payment and renewal. Subscriptions are billed in advance and renew automatically each month until cancelled. Prices do not include taxes unless stated; applicable taxes are added to your invoice.
• Cancellation. You can cancel at any time. Cancellation takes effect at the end of the billing period already paid, and we do not refund partial periods unless the law requires it.
• Price changes. We may change prices or plans. We will give you at least 30 days’ notice before a change affects your subscription, and you can cancel before it does.
• Non-payment. If a payment fails, we may suspend the Service, including auto-publishing, until the amount due is paid.

8. Your content and data

You keep all rights in your business information, your voice settings, your edits and the replies published in your name. You give us permission to host, process and transmit that content, and the reviews and other data you connect from Google, only as needed to provide the Service to you. How we handle personal data, including data received from Google APIs, is described in our Privacy Policy.

9. Our intellectual property

The Service, its software, design and brand belong to us or our licensors. We grant you a non-exclusive, non-transferable right to use the Service for your own business while your subscription or trial is active. If you send us feedback, we may use it without owing you anything.

10. Third-party services

The Service depends on services we do not control, in particular Google’s APIs and the AI model provider that generates drafts. GladReply is not affiliated with, endorsed by or sponsored by Google. If Google changes, limits or withdraws access to its APIs, or a provider is unavailable, some or all of the Service may stop working, and we are not responsible for that.

11. Availability and changes

We work to keep the Service available and reliable, but we do not promise that it will be uninterrupted or error-free. We may add, change or remove features. If a change materially reduces what you have paid for, you may cancel and we will refund the unused part of the current billing period.

12. Disclaimers

To the extent the law allows, the Service is provided “as is”, without warranties of any kind. In particular, we do not guarantee that drafted or published replies will be accurate or suited to a given review, nor that using the Service will improve your ratings, your search visibility or your sales.

13. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, loss of profit, revenue, reputation or data, or for the content of replies published through your account. Our total liability for all claims relating to the Service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, such as liability for wilful misconduct or gross negligence.

14. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or close an account that seriously or repeatedly breaches these terms, that puts the Service or other people at risk, or when the law requires it; where reasonable, we will warn you first and give you the chance to put things right. When an account is closed, we stop accessing Google on your behalf and delete your data as described in the Privacy Policy.

15. Changes to these terms

We may update these terms. If a change is material, we will notify you by email or in the app at least 30 days before it takes effect. If you keep using the Service after that date, you accept the new terms; if you do not agree, you can cancel before they apply.

16. Governing law and jurisdiction

These terms are governed by the laws of Spain. Any dispute will be submitted to the courts of Barcelona, Spain, unless mandatory law gives you the right to bring it elsewhere.

17. General

If a part of these terms is found to be unenforceable, the rest stays in force. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a reorganisation or sale of the business, provided your rights are not reduced.

18. Contact